Contact Us

Questions, feedback, or need more information?

If your question is not answered on one of our information pages, or if something is unclear, feel free to contact us anytime.

Email Support:
top1hauls@gmail.com

To help us assist you faster, please include your name, order number (if applicable), and clear details about your request. If you are contacting us regarding a damaged or incorrect item, please attach photos of the product.

Customer Support Hours:
Monday to Friday — 9:00 AM to 5:00 PM
Saturday — 10:00 AM to 4:00 PM
Sunday — Closed

Frequently Asked Questions

Q: How long will it take to receive my package?
A: Orders are typically processed within 3–7 business days before shipping. Once dispatched, estimated delivery times are usually between 7–20 business days depending on your location. Delivery times may vary during holidays or peak seasons.

Q: What is your return policy?
A: We accept returns and exchanges for eligible items. Once your returned item is received and inspected, we will process your refund or exchange as quickly as possible. Please allow up to 14 business days for processing.

Q: How can I contact you regarding my order?
A: You can contact our support team anytime via email at top1hauls@gmail.com.

We appreciate your trust in Top1Hauls and are always happy to help.